SMS Terms

These terms apply to the First Southern Van Lines customer-care text-message program, operated by MAESTRO MOVING & STORAGE LLC.

What we text about

Surveys, estimates, scheduling, move or storage updates, paperwork and certificate-of-insurance coordination, pickup and delivery windows, and replies to your questions. Messages may be sent using automated technology. Message frequency varies with your request and move. This program does not include marketing messages.

How you sign up

Enter your name and mobile number on our text-message sign-up, actively select the unchecked SMS checkbox, and choose “Yes, sign me up for text updates.” We record the consent wording, version, time and page with your request. This form grants permission for text messages only. Requesting a quote through another website form does not sign you up for this program. Submitting a request does not book a move or confirm that text messaging has been activated.

The standard terms, plainly

• Message and data rates may apply, per your mobile plan.
• Reply STOP at any time to stop receiving texts from us. Reply HELP for help, or call (888) 309-3082. This is our customer support number; text messages may come from a separate business messaging number.
• Consent to receive texts is not a condition of purchasing any service.
• After STOP, you may receive one final message confirming your opt-out.
• Mobile carriers are not liable for delayed or undelivered messages. If something is time-critical on moving day, call.

Your information

Phone numbers and message content are handled as described in our Privacy Policy. We do not sell your number or share it for anyone else’s marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.